MTSOUND International Limited Warranty & After-Sales Service PolicyApplicable Markets: International Markets Outside Mainland China

I. Scope

This policy applies to MTSOUND automotive audio and in-vehicle electronic products sold in markets outside Mainland China

through MTSOUND or MTSOUND-authorized distributors, dealers, retailers, and installation service providers, including but not limited

·DSP amplifiersIn-vehicle displays· Center speakers2. Commercial Warranty Period

Automotive amplifiers ·Automotive speakers

Subwoofer systems

·Digital instrument displays

Other MTSOUND automotive electronic products Unless otherwise required by mandatory laws applicable in the country or region of sale, MTSOUND products are covered by a 2-month Limited Commercial Warranty from the date of purchase by the end consumer.During the commercial warranty period, if a product, under normal installation and use, is inspected and confirmed by MTSOUND or an MTSOUND-authorized service provider to have a de fect in materials, workmanship, or product quality, MTSOUND will provide repair, eplacement, or other appropriate after-sales service in accordance with this policy.

This Commercial Warranty is provided in addition to the consumer's statutory rights. It does not replace, restrict, or exclude any statutory rights or remedies available to consumers under the applicable laws of the country or region of sale.Where mandatory local laws provide consumers with greater protection, a longer protection period, or additional remedies,  such mandatory local laws shall prevail.

3. Proof of Purchase and Product Registrationorms of evidence:

When requesting Commercial Warranty service, consumers may be required to provide one or more of the following reasonable Original sales invoice or proof of purchase;Official electronic warranty registration record; Installation record issued by an authorized dealer or installation service provider;

· Product serial number (SN);

·Other documentation reasonably demonstrating the date and place of purchase.

Nhere permitted by applicable local law, if valid proof of purchase cannot be provided, MTSOUND or the authorized local distributornay determine Commercial Warranty eligibility and the applicable warranty start date based on the product serial number (SN),nanufacturing records, shipment records, or other verifiable informationMTSOUND-authorized distributors, dealers, and installation service providers should promptly register the product serial number,installation date, vehicle information, and installation service provider information after installation to facilitate product traceability and after-sales service.4. Commercial Warranty Servicecircumstances, provide one or more of the following remedies: During the applicable Commercial Warranty period, if a product is inspected and confirmed to have a defect in materials, workmanship, or product quality covered by this policy, MTSOUND or an MTSOUND-authorized service provider may, depending on the Repair the defective product;eliability;

2.Replace the defective product or component;

3.Replace the defective product or component with an equivalent product or component of comparable performance and new in performance and reliability.such statutory rights shall not be limited by this section

4.Provide any other remedy required by applicable law in the country or region of sale. Where permitted by applicable local law, products or components used for repair or replacement may be new or equivalent to Nhere applicable local law provides consumers with greater rights to repair, replacement, refund, or other statutory remedies,

5. Exclusions from Free Commercial Warranty Coverageailure resulting from· Normal wear and tear arising from reasonable use;· Improper installation, removal, maintenance, storage, or use;To the extent permitted by applicable local law, the MTSOUND Commercial Warranty generally does not cover product damage or failure resulting from:

· Traffic accidents, collisions, impacts, dropping, crushing, fire, flooding, lightning, natural disasters, or other external causes;

· Installation not performed in accordance with MTSOUND installation specifications or technical requirements;

· Vehicle wiring faults, abnormal power supply, short circuits, reverse polarity, abnormal voltage, or other vehicle electrical

system issues;

caused the failure or damage;reasonable verification of warranty eligibility;specified requirementsrelated to the claimed product defect or damage.Unauthorized disassembly, repair, modification, alteration, or replacement of internal product components;ncompatible third-party products, accessories, wiring harnesses, software, or other modifications where such items directly Vehicle modifications or third-party installation work that directly caused the failure or damage;Removal, alteration, damage, or llegibiity of the product serial number (SN) or identification label where this prevents Improper use beyond the product's intended purpose or technical specifications; Deterioration or damage resulting from improper long-term storage or environmental conditions outside the product's above exclusions apply only to the extent permitted by applicable local law and where the excluded event is reasonably related to the claimed product defect or damage.

6. Service Outside the Commercial Warranty Periodto the availability of replacement parts and service capabilitiesconsumer or quoted as appropriate.to have under mandatory local laws. For products outside the MTSOUND Commercial Warranty period, or for products with damage not covered by the free Commercial Warranty, MTSOUND or an MTSOUND-authorized service provider may offer paid repair services where technically feasible and subject Repair charges, replacement parts, transportation costs, labor charges, taxes, and other related costs may be disclosed to the The expiration of the MTSOUND Commercial Warranty period does not affect any statutory rights that the consumer may continue to have under mandatory local laws.

7. Repair Timeparts, international transportation, customs clearance, and local service capabilities Actual repair times may vary depending on the country or region, product type, nature of the faut, availability of replacement MTSOUND and its authorized service providers will use reasonable efforts to complete inspection and repair services within areasonable period.Unless otherwise required by mandatory applicable law, no uniform fixed repair period is guaranteed where repair time isaffected by replacement part availability, international transportation, force majeure, or other circumstances beyond reasonable control.

8. Commercial Warranty After Repair or Replacementonger Unless applicable local law provides greater protection, repaired or replaced components will be covered by a 90-day Commercial Warranty from the date of completion of the repair or replacement, or for the remainder of the original Commercial Repair or replacement of a product does not affect any statutory guarantees or consumer rights available under applicable local  law.

9. Discontinued Products and Replacement Partsperiod, subject to parts availability, technical feasibility, and applicable local lawreplacement component, or another reasonable solutionspare-part availability, product durability, or other after-sales obligations, such requirements shall apply. For discontinued products, MTSOUND will make reasonable efforts to provide repair and replacement-part support for a reasonable If the original product model or relevant core components have been discontinued or are no longer available, MTSOUND or an MTSOUND-authorized service provider may, depending on the circumstances, offer an equivalent replacement product, equivalent Where the applicable laws of the country or region of sale impose mandatory requirements concerning repair facilities,spare-part availability, product durability, or other after-sales obligations, such requirements shall apply.

10. International After-Sales Service As a general principle, consumers should request after-sales service in the country or region where the product was originally purchased.Consumers should first contact the MTSOUND-authorized distributor, dealer, retailer, installation service provider, or authorizedservice provider from which the product was purchasedAfter-sales procedures, logistics arrangements, service locations, and processing times may vary by country or region.Products sold through unauthorized channels, sold across regions, parallel mported, or independently transferred by theconsumer to another country or region may be subject to different Commercial Warranty service proceduresNothing in this section shall be interpreted as excluding. restricting. or reducing any rights that consumers are entitled to undermandatory applicable local law.

11. Shipping, Removal, Reinstallation, and Other Related CostsCommercial Warranty primarily covers the defective MTSOUND product itself. Unless otherwise required by applicable local law or expressly agreed by MTSOUND or the authorized local seller, the MTSOUND Costs associated with product removal, reinstallation, vehicle diagnostics, transportation, international shipping, customs clearance, customs duties, taxes, or other incidental service expenses may not be covered under the MTSOUND free Commercial Warranty.

Where applicable consumer protection laws require the seller, manufacturer, importer, or other responsible party to bear such reasonable costs, the applicable mandatory legal requirements shall prevaiL

12. Responsibilities of Authorized Distributors, Dealers, and Installation Service ProvidersMTSOUND-authorized distributors, dealers, retailers, and installation service providers should:

Sell genuine MTSOUND products through authorized channels;

Perform installation in accordance with MTSOUND technical specifications and installation requirements;

Establish and properly maintain necessary sales, product, and installation records;

Assist consumers with after-sales service and warranty c Perform reasonable preliminary fault diagnosis before submitting a warranty claim;

products are soldrestrict consumers' statutory rights.

Comply with applicable consumer protection and after-sales service laws and regulations in the country or region where the No local distrlbutor, dealer, retaller, or installation service provider may use its own terms or policies to unlawfully exclude or restrict consumers' statutory rights.

13. Limited Commercial Warranty Statement

This policy describes the voluntary Limited Commercial Warranty provided by MTSOUND to consumers.This policy does not exclude, restrict, modify, or replace any consumer rights, statutory guarantees, or other statutory remedies available to consumers under mandatory laws applicable in the country, state, province, territory, region, or other jurisdictionwhere the product is sold.If any provision of this policy conflicts with mandatory consumer protection laws applicable in the country or region of sale, theapplicable mandatory law shall prevail. Al remaining provisions of this policy shall continue to apply to the extent permitted by Law.

14. Statutory Consumer Rights IMPORTANT NOTICEprotection laws in the country or region where the product is purchased and sold.

Consumers may have statutory rights under applicable national, state, provincial, teritorial, regional, or other consumer These statutory consumer rights are independent of, and in addition to, the rights provided under this MTSOUND Limited Commercial Warranty.that cannot lawfully be excluded, restricted, or modi Nothing in this policy is intended to exclude, restrict, or modify any consumer right, statutory guarantee, or statutory remedy For information regarding specifie statutory consumer rights in a particular country or region, consumers should refer to the applicable consumer protection laws or information published by the relevant local consumer protection authority.

15. After-Sales Service Requests To request after-sales service for a MTSOUND product, consumers should first contact the MTSOUND-authorized distributor, dealer. retailer, installation service provider, or authorized service provider in the country or region where the product was originally purchasedProduct model;Product installation information; Product serial number (SN);· Description of the fault; When requesting after-sales service, consumers may be required to provide:

· Valid proof of purchase;

Photos, videos, diagnostic data, or other information reasonably necessary to assess the fault.

 MTSOUND

Huizhou Mote Audio Technology Co., Ltd.International Limited Warranty & After-Sales Service PolicyApplicable to International Markets Outside Mainland China This Commercial Warranty is subject to applicable consumer protection laws in the country or region where the product is sold. Where mandatory local laws provide consumers with greater protection, the applicable mandatory local laws shall prevail.